TERMS & CONDITIONS:
All tickets are non-refundable except in the case of postponement or cancellation.
In the case of cancellation, refunds will be issued automatically.
In the case of postponement, you will be notified of the new event time and offered a refund if the new time doesn’t suit.
Refunds are for the basic cost of the tickets purchased, as booking fees are non-refundable.
Mixed bill line-ups subject to change, that’s life, these things happen. If your favourite act on the bill happens to be removed from that line-up, that does not constitute a show cancellation.
Ticket Holders assume all risk of injury and all responsibility of property loss, destruction or theft and release promoters, performers, sponsors, ticket outlets, venue and their employees from any liability thereafter.
Latecomers may not be admitted until a suitable break but admission cannot always be guaranteed. Management reserves the right to refuse admission.
Any customer who disrupts the performance will be removed from the venue without refund.
No videography is permitted during performances. Put your phone away and live in the moment, man.
Order Completion:
Galway Comedy Festival will not be held responsible for any inconvenience or loss caused by a failure on the customer’s part to complete and successfully place an order for tickets.
The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful.
It is the customer’s responsibility to note and safely keep their tickets or confirmation number associated with their order. Galway Comedy Festival will not be responsible for lost tickets.
Ticket Selection:
Galway Comedy Festival will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type, seating assigned and ticket delivery method.
The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.
When purchasing tickets from Galway Comedy Festival, please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.
Galway Comedy Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.
That being said, once you realise your error, get in touch with our Box Office team and they will endeavour to help, if possible.
Multiple Orders:
Galway Comedy Festival will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally.
It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired.
Galway Comedy Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed.
When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page.
If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact [email protected] for assistance.
Age Policy:
Theatres: No Under 16s. Under 18s must be accompanied by a parent /guardian aged 18+.
Bars: No under 18s after 8pm. Be aware that the content of shows, no matter the time of day, are not censored and are intended for a grown-up audience.
Event Cancellation:
From time to time, events are cancelled by the promoter, artist or venue.
Should this happen, we will try to contact you as early as possible by email, with the email address you have supplied at the time of booking.
Event Rescheduling:
From time to time, events are rescheduled by the promoter, artist or venue.
Should this happen, we will try to contact you as early as possible by email, with the email address you have supplied at the time of booking.
If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund.
Galway Comedy Festival will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
Inconvenience, loss or expenses arising from cancelled events:
Galway Comedy Festival will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.
The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.
Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.
Galway Comedy Festival cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.
Lost Tickets:
Galway Comedy Festival is not responsible for replacing tickets that have been lost or stolen. These tickets are the property of the customer and their safety is their responsibility.
Please note that you can always retrieve your purchased tickets from our website. Simply log in and select “My Tickets” to reprint.
The Sanity Clause:
You can't fool me, there ain't no sanity clause ;)